A customers information page

<p>AwesomePatternStudio&nbsp;sells original designs for cross stitch. All of the designs are created with our team of professional artists.</p> <p>We are located in Lutsk 43000, Volyn region, Ukraine.</p> <p>Working hours: Monday - Friday 9:00 am - 6:00 pm.</p> <p>Contact us: e-mail: info@awesomepatternstudio.com&nbsp;</p>
<p style="margin-left:0cm; margin-right:0cm"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">To make a successful purchase of physical goods as well as a digital PDF file, you need to pass 3 steps: </span></span></p> <ul> <li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Add the item you want to purchase to your shopping cart. </span></span></li> <li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Check up the items in your shopping cart if the order is correct. </span></span></li> <li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Provide your personal information for processing your order and payment at the checkout page. </span></span></li> </ul> <p style="margin-left:0cm; margin-right:0cm"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">On the item page you can find the following information: </span></span></p> <ul> <li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Item price (All prices are in U.S. Dollars (USD)) </span></span></li> <li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Item status (&ldquo;In-stock&rdquo; - means that the item is available in our store and will be shipped in 1-2 business days from the moment of purchase).</span></span></li> <li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">&ldquo;Back-order&rdquo; - means that the item is not available in our store. An order cannot be currently filled or shipped but is requested nonetheless for when the item becomes available again. The back-order items will be shipped out as soon as we receive them in stock. The processing time of this type of order depends on the remoteness of the supplier and other causes. Usually, it takes from 2 to 4 weeks. </span></span></li> <li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">&ldquo;Out of stock&rdquo; - means that the item is not available and will not be available in the nearest future. You can&rsquo;t add the item with &ldquo;out of stock&rdquo; status to the shopping cart. </span></span></li> <li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Item variations (size, length, color, etc.) One and the same item can have different variations in pack volume, length, size, etc. You can add the item in one or more variations to your shopping cart. For example, the Sajou Scissors are available in two sizes: 100 and 120 mm. </span></span></li> <li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">&ldquo;Wishes for order&rdquo; text box. You can also write here your wishes for your order. If you have any wishes concerning the chosen item, you can leave them in the field &ldquo;Wishes for order&rdquo;. We will pay attention and try to fulfill the order according to your wishes. </span></span></li> <li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Shopping cart. Here you can find all added items along with its total price excluding shipping cost. You can also change your order here. You can find the shipping cost at the Checkout page.</span></span></li> <li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Checkout Page. Shipping Address. You can authorize at the checkout page and buy as a registered user or continue purchasing as a guest. You need to provide your personal data to make a guest purchase. All personal data are necessary for processing and shipping order. We don&rsquo;t disclose your personal information. You can find more detailed information in our Privacy Policy. </span></span></li> <li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Contact info. We need your e-mail address to inform you about the order status. Also, we can contact you to resolve the issues concerning your order. We ask you to mention your phone number if you prefer EMS or DHL express shipping method. It is important because courier will call you before arrival to you. </span></span></li> <li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Shipping method. You can find more detailed information about Shipping (link) Payment method. You can find more detailed information about Payment (link) Wishes for order. If you have any wishes concerning your order you can leave them in the &ldquo;Wishes for order&rdquo; field. We will pay attention and try to process the order in accordance with your wishes.</span></span></li> <li><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">There is an option to save your order as a &ldquo;Draft&rdquo;. In that case, you will be able to make corrections in your order (add or delete items, change shipping method etc.). Then you&rsquo;ll be able to pay for it any time.</span></span></li> </ul> <p style="margin-left:0cm; margin-right:0cm"><span style="font-size:11pt"><span style="font-family:Calibri,sans-serif">Right after you finished with your order, you will receive a confirmation message to your e-mail address.</span></span></p>
<p>All payments run through PayPal. If you do not have an account on&nbsp;PayPal, you can pay with your credit card using Paypal.</p> <p>We don&rsquo;t collect your card data.</p>
<p>We ship from Ukraine. We provide worldwide shipping. The orders are shipped within 1-5&nbsp;business days from the moment of payment.&nbsp; Time to prepare the order depends on the ordered thread. Each pattern has a variety of thread from DMC color palette. The shipping price is calculated automatically at the checkout page. The shipping price depends on&nbsp;the total weight of the parcel, destination country, and postal service.</p> <p>Shipping methods:&nbsp;</p> <p>Standard Int. Registered Air-Mail Shipping. The order shipping is carried by Ukrainian Postal Service (Ukrposhta) (www.ukrposhta.ua). The order delivery is carried by national local postal service in the country of destination. For example&nbsp;USA - USPS, UK - Royal Mail, Japan - Japan Post, Spain - Correos, Germany - Deutsche Post, Poland - Poczta Polska, etc. The parcel leaves Ukraine in 4 business days in 99% cases. The delivery time takes approximately 7-10 working days. In some cases, it can take a month. Unfortunately, we cannot influence on postal service working speed.</p> <p>Reasons for slow delivery:</p> <p>Overload of your local post, disorder of your country local postal service, the parcel was delayed by your country customs, the provided shipping address was incorrect, the addressee was not at home at the moment,&nbsp;the parcel has got the status &ldquo;unclaimed or&nbsp;return to sender&quot;,&nbsp;the addressee refused of the parcel.&nbsp;</p> <p>Express shipping by EMS or DHL. The delivery is carried by express-shipping company EMS (www.dpsz.ua) or DHL. The delivery time takes about 5-7 working days. It is necessary to provide your phone number at the Checkout Page.</p> <p>Tracking number used for Standard Int. Registered Air-Mail Shipping. We include tracking number to parcels over $20. The parcels with the cost that is less than&nbsp;$20 are&nbsp;sent&nbsp;without tracking number. If your order is less than $20, you can pay $3 for a tracking number. You can check your tracking number in your personal account or in the letter we sent to your e-mail. Tracking number format: RB1234567890UA</p> <p>Express shipping by EMS or DHL. Tracking number will be provided.&nbsp;</p> <p>Custom Duties:</p> <p>All the customs, duties or taxes imposed by buyer country are paid by a buyer. A buyer also pays for the shipping and courier service, if such was used. We are not responsible if you didn&rsquo;t receive your order because of your failure to pay customs, duties or taxes imposed by your country.</p> <p>We are happy to answer all of your questions.</p>
<p>Every single case of return of the goods is examined individually. Please, contact us and explain the reason for return. We offer 14 days return policy from the day you received your order.</p> <p>Possible reasons for the goods return:</p> <ul> <li>You didn&rsquo;t like the goods</li> <li>You have received the wrong item</li> <li>You have got a defective item</li> </ul> <p>Return conditions:</p> <p>All returns must be in the original non-damaged condition, including packaging, documentation, warranty cards, manuals, and accessories or else it will not be accepted. You can return or exchange the item to the same one or another for extra charge or partial refund. Buyer pays for delivery there and back. You have to send the parcel with tracking number. Pack the item thoroughly, use packaging cardboard or other solid materials. The safety of the goods depends on&nbsp;the&nbsp;quality of the packaging. We expect to receive the item in a new condition. Please, be sure that your returns are properly packed and fully insured. We are not responsible for returning packages if lost by shipper/carrier or got damaged by the carrier.</p> <p>The money back.</p> <p>You will get your refund within 3-4 working days from the moment we have received the returned item. If an item has been opened and/or used, a 30% restocking fee will be applied for a refund or an exchange.</p> <p>The items not subjected to return or exchange: Used items, the items with changed properties, the items without the original package (if such was used) or in a damaged package. Damaged items during delivery. Lost items during delivery.</p> <p>The delivery costs.</p> <p>Shipping cost (to and from a buyer) will be charged for any refused shipping delivery (include duties, taxes and customs fee if any). We return the delivery costs in case we made a mistake while processing your order. In all other cases, these costs are paid by buyer. By buying our item you agree to all terms and conditions mentioned above.</p>