Returns Policy
Need help with your order?
For physical products, contact us within 14 calendar days after you receive your order to request a change-of-mind return or exchange. If an item is faulty, incorrect, damaged, or missing, please contact us so we can help. Your legal rights may extend beyond this return period.
1. How to Request a Return
Email info@awesomepatternstudio.com with your order number and the item you would like to return. For a problem with an item, describe what happened and include photos if available. You do not need to give a reason when exercising a legal right to cancel a change-of-mind purchase.
We will provide the return address and shipping instructions. Please contact us before shipping so your parcel reaches the correct address. A legal cancellation right does not depend on our prior approval; a clear notice of cancellation is sufficient.
Send the goods back within 14 days after notifying us, unless we agree otherwise or applicable law provides a different period. Keep your proof of postage and tracking details.
2. Return Conditions
For change-of-mind returns under our store policy, physical products should be unused, complete, and in their original packaging, with the instructions and accessories supplied. For kits, please include all materials that came with the kit.
Where consumer law allows you to open and inspect a product, doing so does not by itself remove your right to return it. Any lawful deduction must reflect a reduction in value caused by handling beyond what is needed to inspect the product.
If we agree to accept an opened or used item outside mandatory legal return rights, a 30% restocking fee may apply. We will confirm any such fee before you send the item back. This fee does not apply to faulty or incorrect items or where prohibited by law.
3. Faulty, Incorrect, Damaged, or Missing Items
Please contact us if you receive the wrong product, a faulty item, a damaged parcel, or a kit with missing materials. Keep the packaging where possible while we review the issue. We will arrange an appropriate solution, such as replacement materials, a replacement product, or a refund, according to the circumstances and your legal rights.
If your order appears to be lost in transit, contact us with your order number. We will investigate the delivery and provide the remedy required by applicable law. Loss or damage during the original delivery is not automatically excluded from assistance or refunds.
4. Exchanges
Contact us to request an exchange. Exchanges depend on product availability. If you choose a different item, we will confirm any price difference and applicable shipping costs before arranging the exchange. A lower price will result in a refund of the difference; a higher price requires payment of the difference.
5. Refunds
We process eligible refunds within 3 to 4 business days after receiving the returned goods. Your payment provider may need additional time to show the funds in your account. Where applicable law requires an earlier refund, including based on proof of return, we will meet that deadline.
Refunds are issued to the original payment method unless we agree otherwise or applicable law requires a different approach. Any permitted deduction will be explained. Your statutory right to a refund will not be replaced with store credit without your agreement.
6. Return Shipping and Delivery Costs
For a change-of-mind return, you pay return shipping unless applicable law requires us to cover it. Original delivery charges are normally not refunded under our voluntary store policy, except where the law requires reimbursement. This includes standard outbound delivery where a qualifying legal cancellation right applies.
If we made an error with your order, we will cover or reimburse the necessary shipping costs to correct it. For faulty or damaged goods, we will also cover the costs required by applicable law. Please contact us before paying for return postage so we can confirm the arrangements.
Pack returned goods securely. We recommend tracked shipping and, where appropriate, insurance. If a return is lost or damaged in transit, we will review the shipping evidence and applicable legal responsibilities rather than automatically refusing every claim.
7. Refused or Uncollected Parcels
If a parcel is refused or uncollected, contact us to discuss cancellation, a return, or redelivery. Refusing a parcel alone may not give us clear notice that you wish to cancel.
Any refund will take account of actual shipping, return, customs, or other charges only where those charges are lawfully payable by you and may legally be deducted. We will explain any deduction. This does not limit your rights when a delivery problem is our responsibility.
8. Digital Patterns and PDF Downloads
Digital files cannot be physically returned. If a file is incorrect, faulty, or cannot be accessed, contact us with your order number so we can help and provide any remedy required by law.
Cancellation and refund rights for digital content depend on applicable law and whether supply has begun. Where the law allows a cancellation right to end when digital supply starts, this applies only after any required express consent, acknowledgment, and confirmation have been obtained. Making a file available does not automatically remove every refund right.
9. Your Consumer Rights
Your legal rights remain protected.
This policy does not limit mandatory rights relating to faulty goods, misdescribed products, non-delivery, or cancellation. If a term in this policy conflicts with consumer law that applies to your purchase, that law takes priority.
Contact Awesome Pattern Studio
Email: info@awesomepatternstudio.com
Please include your order number so we can find your purchase.